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Hello to our Customers! We will try to make Shipping understandable here. "It's Complicated".
Please Note: Due to Fraudulent orders being placed from Bangladesh and Indonesia, we have blocked orders coming in from these 2 countries. If you are from one of these 2 countries and wish to order from us, please email: email@example.com. Thank you and sorry for this!
CANADA/ITALY / SPAIN / NETHERLANDS / BRAZIL See (Customs, Duties and Taxes) below..
We do NOT make money on Shipping!! (Like many of the E-Bay sellers do...) Educational and Wholesale discounts do not apply to shipping, which is a direct cost to us. When we ship by a lower-cost method than you selected, we refund any difference.
All of our shipping methods include a tracking number, and we email you the tracking number when we receive it. DHL usually gives us the number in 24 hours. HongKongPostAirmailRegistered gives us tracking only after the package arrives in your country and goes into your local Postal System, so our email to you with tracking may be up to 10 days after your order is shipped..
CLICK for HongKongPostAirmailRegistered and "Local Express Mail"
NOTE: HongKongPostAirmailRegistered will show your package until it gets to your country, then you can track with local Post system like USPS etc.
We need to be successful in bringing you excellent products at low cost, delivered to you, Worldwide, at a reasonable cost.
All our products are shipped from Shenzhen, China.. probably the biggest shipping hub in the world. We do not have a presence in any other country at this time. We have researched shipping from many companies and negotiated the best prices we can find. You will typically find our shipping costs lower than other suppliers, unless they ship without tracking ability and uninsured (like many "Free Shipping" online stores). Physically larger items like our boxed Starter Sets cost more because of volume. We are researching better methods. Sometimes our good prices make shipping costs look Bad!
If you want to check out shipping costs with no obligation to buy, do this:
Make an order for the things you are interested in (you don't have to pay!)
- Check the shipping cart to make sure it's correct
- CLICK the Blue "CHECKOUT"
- Make sure your address and Country are correct
- CLICK the Orange "CONTINUE"
- See the "Shipping Method" box. Pull down the 'choose a shipping method' pulldown and see the available shipping methods and costs for your order.
If you wish, click "View Cart" on upper left, and modify or empty your cart, or continue shopping. If you want to discuss options with us, go one step further and confirm your order but do not pay us. Then email firstname.lastname@example.org and we can try to help.
We give you options that you can choose from, from lowest-cost slower delivery, to higher-cost quick delivery. It's up to you.
We recently were able to add EMS (Express Mail System) from Shenzhen Post. It's similar in cost to DHL, BUT it does not charge extra for volume/size, so bulky things like boxed starter sets are lower in cost. For now email email@example.com if you are shipping those sets, before you pay. We can usually reduce your shipping cost for those.
Here are some of the choices we provide (Not all are available to all areas of the world):
- Hong Kong Post Airmail (Registered, with tracking number) " HongKongAir_Registered_7-14Days "
- Local-Country Express (Registered, with tracking number) This option is delivered by your countries Express Mail postal system, after air freight to your country. Example:" USPostalService_4-7Days " etc.
- DHL (Registered, with tracking number) " DHL_3-6Days "
- EMS (Express Mail System" to USA and several other countries)
- CNS-FEDEX which is air-freighted to New York and then FEDEX delivers it. Only USA at the moment.
NOTE: Our experience with DHL has been excellent: Recent shipments: 2 days to Bangkok, 3 days to Switzerland and USA. (Actually shipping times after we have handled, packed and shipped which may take 2 days)
NOTE: "REMOTE" Areas - Some locations in some countries, such as rural Australia, even very rural USA are considered "Remote Areas". DHL may only deliver there 2 days a week, some carriers may ask for an additional payment.
When you check out and provide your shipping information, a following screen will show you a shipping option, prices and estimated delivery time. This is a "Pull-Down" that you should click on to see if there are other shipping options and costs available for this shipment. You can try that out and still go back to "Your Cart" and make changes and experiment.
Please NOTE: We show Shipping times as provided by the shipping companies. Usually we take 1 to 2 days to pack your order and deliver it to the shipper. So that is added to the real-time overall delivery time. If you have a really fast delivery need, email or phone right after placing your order with DHL shipping, and we'll try to get it out ASAP. Orders placed in USA/Canada evening can usually be shipped the next morning Your Time.
Customs, Duties and Taxes
You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. This seems to be rare for US shipments of less than $200, but Europe is much more strict. Netherlands even charges Customs fees on Shipping!
Spain and Italy seem to charge a lot. (Italy has been 21% VAT plus 5 Euro fees!) Brazil is VERY high. Check with your country's Customs to find out what to expect.
NOTE: Brazil requires a Tax ID Number for DHL shipments. Please provide that at time of order to avoid delays. Número de identificação fiscal necessária para o embarque DHL.
NOTE: We have heard a rumor that HongPostAirmail often does not get checked by Customs in some countries because it is often in a flood of Ebay packages. We can't say that's always true.
Please contact us with any questions about shipping: Shipping@YourDuino.com